Principles & Values
What we stand for
At Merchant Group Companies our success is built on teamwork, partnership and the diversity of our people.
At the heart of our values lie diversity and inclusion. They are a fundamental part of our culture, and constitute a long-term priority in our aim to become the world's best financial services company.
We believe this diversity helps to fuel creativity and innovation, supporting the development of exciting new products and services for our customers nationwide.
Strategic intent
- The nations best financial services company
- Leading the way throughout the United States
Brand promise
- Being the Best in our industry
Values
- Responsive
- Trustworthy
- International
- Creative
- Courageous
Approach
Focusing on attractive, growing markets where we can leverage our relationships and expertise
Combining our capabilities, deep local knowledge and creativity to outperform our competitors
Continuously improving the way we work, balancing the pursuit of growth with firm control of costs and risks
Commitment to stakeholders
Passionate about our customers' success, delighting them with the quality of our service
Helping our people to grow, enabling individuals to make a difference and teams to win
Trusted and caring, dedicated to making a difference
A distinctive investment delivering outstanding performance and superior returns
Exemplary governance and ethics wherever we are
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